Return & Refund Policy
Returns & Refunds (60-Day Satisfaction Guarantee)
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Our Returns & Refund Policy is limited to products purchased directly from our ESS Speakers Online Store and the procedure for returns must be initiated within 60 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
In order to quality for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the ESS team at info@esslabsusa.com or (626) 443-8324 to obtain a return label within the specified time frame of the said product. The product must be returned to ESS Labs in its original packaging and condition. If the customer fails to return any of the original documents, carton, packaging material, remote, hardware, etc. are missing, the item may be subject to a 15% restocking fee. If the customer fails to return the item in the original condition and/or with missing parts, additional restocking charges may apply.
We advise that you select a method of shipping that is traceable for your protection. The customer is responsible for all additional costs, including paying all shipping charges, in returning the product to ESS Labs.
Risk in the returned product only passes to ESS Labs when the product is received by ESS and ESS shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 14 days of ESS' receipt of the returned product. In the event that the procedure herein is not followed, ESS reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.
Restrictions and Limitations
- The original shipping charges are non-refundable (if applicable).
- The customer may be responsible for shipping and insurance fees on select items.
- ESS reserves the unrestricted right to refuse and/or cancel any order that it deems to be not in the best interests of the customer or the company.
Process to Return an Item(s):
- You may only return item(s) within 60 days from the date the item was delivered.
- The item(s) must be in like-new condition and packaged correctly with the original carton, packaging, accessories and manuals. We will not accept item(s) that are not in the original factory cartons. Incomplete or improperly packaged items(s) may be subject to a restocking fee.
- You are responsible for shipping charges for returned item(s)
- You are responsible for shipping charges for returned item(s)
- Email info@esslabsusa.com or call (626) 443-8324 to request a shipping return label within the specified time frame of the said item.
- For your protection, we highly recommend shipping the packages(s) via insured FedEx or UPS. Please retain your tracking number as ESS Labs is not responsible for lost or damaged items.
- Ship the item(s) to:
ESS Labs
2660 E. Del Amo Blvd.
Compton, CA, USA 90224
United States - ESS will process the return within 14 business days of the receipt.